Your privacy matters to us. This page explains exactly what personal information vipph app collects, why we collect it, how it is used, and what rights you have as a player in the Philippines. Please read this carefully before registering or using our platform.
Platform privacy highlights
A clear breakdown of the personal data we process and the purpose behind each category.
When you create anaccount on vipph app, we collect your full name, date of birth, email address, mobile number, and a valid government-issued ID. This information is required to verify your identity in line with Philippine regulations and to ensure that only eligible players aged 21 and above can access the platform. Your registration details are stored securely and are never sold to third parties. We may ask for additional documents during account verification or when processing large withdrawals. Keeping your registration information accurate and up to date helps us serve you better and protects your account from unauthorised access.
To process deposits and withdrawals, vipph app collects payment-related information such as your preferred payment method, transaction reference numbers, and deposit or withdrawal amounts. We do not store full card numbers or sensitive banking credentials on our servers — all payment processing is handled through secure, encrypted channels. Transaction records are retained as required by Philippine financial regulations and for the purpose of resolving any disputes. Your payment history within the platform is accessible to you at any time through your account dashboard. We use this data solely to facilitate your transactions and to comply with anti-money laundering obligations.
When you access vipph app on your mobile device or browser, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and session activity logs. This information helps us optimise the platform experience for Filipino players across different devices and network conditions. Usage data also allows us to detect unusual login patterns that may indicate unauthorised access to your account. We do not use device data to build advertising profiles or share it with marketing networks. All technical logs are retained only for as long as necessary for security and platform improvement purposes.
If you contact our support team by email or through the platform, we retain records of those communications to help resolve your query and to improve our service quality. Support interactions may include your account details, the nature of your enquiry, and any attachments you provide. These records are accessible only to authorised support staff and are not shared externally. We may also send you service-related notifications such as account verification emails, deposit confirmations, and security alerts — these are not marketing messages and cannot be opted out of while your account is active. If you have opted in to promotional communications, you can withdraw that consent at any time by contacting our support team.
As a player in the Philippines, you are protected by the Data Privacy Act of 2012 (Republic Act No. 10173). Here is what that means for you.
You have the right to request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. To submit an access request, contact our support team using the email address listed in the footer of this page. We may ask you to verify your identity before releasing any personal data. There is no fee for a standard access request.
If any of the personal information we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update basic account details such as your contact number or email address directly through your account settings. For changes to identity documents or date of birth, please contact our support team and provide supporting documentation. We will process correction requests promptly and confirm once the update has been made. Keeping your data accurate helps ensure smooth account operation and faster withdrawal processing.
You may request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or when you withdraw consent and there is no other legal basis for processing. Please note that some data must be retained for a minimum period under Philippine financial and gaming regulations, even after account closure. We will inform you of any retention obligations that apply when you submit a deletion request. Requests can be made by contacting our support team at the email address shown in the footer.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. If you have previously opted in to receive promotional emails or notifications from vipph app, you can withdraw that consent by contacting our support team. Objecting to marketing communications will not affect your ability to use the platform or access your account. We will action all valid objection requests within a reasonable period and confirm the change to you in writing. Your objection will be recorded in our systems to prevent future marketing contact.
Where technically feasible, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider if you choose to do so. Portability requests apply to data you have actively provided to us, such as registration details and account preferences. To make a portability request, please contact our support team with your account details and the specific data you require. We will process your request in accordance with the timelines set out under the Data Privacy Act of 2012.
If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Before escalating to the NPC, we encourage you to contact our support team first so that we can attempt to resolve the matter directly and promptly. We take all privacy complaints seriously and will investigate each one thoroughly. Our support team will acknowledge your complaint within a reasonable timeframe and keep you informed of the outcome. Contact details for the NPC are publicly available on their official government website.
We keep your data only as long as needed, share it only when required, and protect it with industry-standard measures.
vipph app does not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and fraud prevention partners — but only to the extent necessary for those specific purposes. All third-party partners are contractually required to handle your data in accordance with applicable Philippine privacy laws. We may also disclose your data to regulatory authorities or law enforcement agencies when required to do so by law. Any such disclosures are made strictly on a need-to-know basis and are documented in our internal records.
We retain your personal data for as long as your account is active and for a minimum period after closure as required by Philippine gaming and financial regulations. Transaction records are typically retained for at least five years to comply with anti-money laundering requirements. Identity verification documents are kept for the period specified by our regulatory obligations and then securely deleted. If you request account closure, we will inform you of the specific retention periods that apply to your data. Once the retention period has expired, your data is permanently deleted or anonymised in a secure manner.
We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. All data transmitted between your device and our platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and update our systems to address emerging threats. If you suspect that your account has been compromised, please contact our support team immediately so that we can take swift protective action on your behalf.
If you have any concerns about how vipph app handles your personal data, our support team is ready to help. You can also review our full Terms and Conditions or visit the FAQ for more information.